Associate Level Training Curriculum

  • 1

    Introduction

  • 2

    HR Glossary (Please download)

    • Q|HR Glossary
  • 3

    Communicating Effectively

    • Communicating Effectively

    • Communicating Effectively Quiz
  • 4

    Overview & Application of Knowledge Management

    • Knowledge Management

    • Knowledge Management Quiz
  • 5

    The Lifecycle of Effective Call Management

    • Call Management

    • Call Management Quiz
  • 6

    Managing Cases to Exceed Customer Expectation

    • Case Management

    • Case Management Quiz
  • 7

    Delivering Stellar Customer Follow-Up

    • Managing Follow-Ups

    • Managing Follow-ups Quiz
  • 8

    Overview of Talent Acquisition

    • Key Topics for Talent Acquisition

    • Talent Acquisition Quiz
  • 9

    Overview of Benefits Administration

    • Key Topics for Benefits

    • Key Topics for Benefits Quiz
  • 10

    Structured Approach to Payroll Administration

    • Key Topics for Payroll

    • Key Topics for Payroll Quiz
  • 11

    Measuring Success in Employee Service

    • KPIs and SLAs

    • Employee Service Key Performance Indicator Quizzes
  • 12

    A Culture of Compliance & Control

    • Compliance & Controls

    • Compliance and Control Quiz
  • 13

    Wrap-Up

    • Wrap-Up
  • 14

    Final Exam

    • Final Exam